Employee Orientation Excerpt

Let’s transition away from the Design Center and make our way to the Sales Counter. While the visual aspects of the Sales Counter are not going to generate quite as many “wow’s” from our customers that the Design Centers will – making sure they are kept clean and organized is very important to appealing to our customer’s perception that frequent the Sales Counter – namely the Contractors. The Counter Sales staff need to be diligent about keeping the counters themselves cleared and neat. Point of Purchase displays are supplied with important information and should only be placed in appropriate locations on the counter. Making sure the floors are kept clean and free of debris – especially since the warehouse is very near the Sales Counter – also requires diligence. Stocked merchandise placed around the Sales Counter like caulk displays, Care and Maintenance products, tools and accessories as well as transition strips all need to be kept properly stocked and neatly organized. Most of the orders are placed at the Sales Counter and as a result most of the payments get processed there as well. We need to make sure those areas where that kind of money is handled are kept clean.